The Olive Garden - Premium Greek Natural Cosmetics Eshop Shipping & Payment Information

SHIPPING INFORMATION
 
The Olive Garden ships all over the world with DHL
Express.

 We use safe and waterproof packaging to make sure
that your order reaches your doorstep in perfect
condition.

Shipping charges are standard: 14,99 EUR for EU and 19,99 EUR for non EU destinations.

There is no weight, or minimum
order limit. 

Some, very few, zip codes in EU mostly in Norway and Finland are considered from couriers as "remote destinations" and the shipping costs are extremely high.
For those destinations we use registered air mail shipping via EMS Courier or national post service with no extra charge for Customer.
 
All shipping methods we use are registered air mail with tracking code and
delivery times are as follow:
 
Europe: 4 - 5 working days
Rest of the world: 7 - 8 working days

Your package will be delivered by your local
courier service, a valid phone number of recipient will be beneficial and will help courier service to deliver faster.

To check the status of your shipment please refer to
your order dispatch email, where you will find
a tracking number and a tracking link. Please, be informed that
delivery dates provided by courier service companies
are only approximate.

 Should you have any questions regarding our
shipping policy, do not hesitate to contact us.  

 

PAYMENT INFORMATION
 
The Olive Garden® e-shop accepts payment with
Credit/Debit Card or PayPal.
 
You may select from these payment methods at the
end of the order process. All types of payment
will be remitted to “The Olive Garden”®. At
no time is “The Olive Garden”® able to accept
cash payments, either directly or sent via mail.
For any requests, questions or feedback, please
contact us.
 
Please note: This online shop operates from the
European Union and, as such, all transactions are
ultimately made in Euro (unless otherwise
displayed). If you are paying using another
currency, the currency conversion will be based on
that day's exchange rate. There is no extra cost
for currency conversion. 
 
 
Paypal
 
PayPal permits any company or individual consumer
who has an email address to send and receive
payments in a safe, secure manner. Clicking the
"Pay with Paypal" link will take you to PayPal's
secure website. Once there, if you already have a
PayPal account, you can simply proceed to
authorize your payment.  

If you do not have a PayPal account, you can
register for free and securely enter your credit
card information (prepaid cards are also
accepted). You will then be able to send order
payments to ”The Olive Garden”® with the
simple click of your mouse.
You can also use your current bank account to
apply funds to your PayPal account, from which you
can subsequently make payments.
 
Please note there is a 4,5% fee on Paypal payments.
 
 
Credit card / Stripe
 
You can pay at the ”The Olive Garden”® e-shop
using credit cards, including Visa, MasterCard,
American Express,Diners Club and Maestro. The
payment occurs through Stripe over a secure server (SSL) with a
128-bit encryption key. Over this secure system,
your credit card information is sent directly to
the applicable banking authority over a secured,
encrypted connection.  
No individual within 'The Olive Garden”® at the
“The Olive Garden”® e-shop or over the
Internet has access to your credit card
information at the moment of purchase or at any
time.

Your secure transaction will appear on your bank
statement accompanied by the description ”The
Olive Garden"'. The
total amount spent will be debited from your
account immediately and the 'The Olive Garden”®
Customer Service team will process the order.  

Taxes and Import duties (for deliveries outside EU only)

We would like to bring to your attention that, as the recipient of goods purchased from our e-shop and only for countries outside EU you may be subject to import taxes or duties imposed by the authorities of your country. These charges are beyond our control and are determined by your local customs office.

Kindly note that "The Olive Garden" cannot be held responsible for any import taxes, customs duties, or other related fees incurred upon the arrival of your order in your country. It is the sole responsibility of the customer to be aware of and comply with any applicable customs regulations and to cover any associated costs.

We also annot accept returns or provide refunds for orders that were not delivered due to issues related to import taxes, customs duties, or any other reasons beyond our control.

Once an order has been dispatched from our facility and is in transit, we rely on various carriers and international customs processes for successful delivery. If a delivery is unsuccessful or delayed due to circumstances such as refusal to pay import taxes, failure to comply with customs regulations, or any other reasons related to the recipient, we regret to inform you that we cannot offer returns or refunds in such cases.

We strongly recommend checking with your local customs office to obtain information about potential duties and taxes before completing your purchase. By proceeding with the sale, you acknowledge and accept the obligation to receive and settle any import-related charges that may be imposed by your country's authorities.
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